Shipping and Returns
Refer to this page for frequently asked questions related to shipping and returns. If you require further assistance please contact us and we will be happy to help.
Shipping and Returns - Ecommerce Customers
What are your shipping rates?
We aim to get our customers the lowest shipping rates possible. Our shipping rates are automatically calculated at checkout. You can estimate shipping costs by adding your desired items to cart and entering your postal/zip code in the cart prior to checkout.
What are your payment methods?
We currently accept Visa and Mastercard payments.
How long will it take to receive my order?
We strive to ship your order within 1-2 business days. The final transit time depends on the final destination. We ship Canadian orders out of Vancouver, BC and US orders out of Blaine, WA. Locations near these warehouses can take as little as 1-2 days transit time and up to 7-10 days for further locations. Tracking numbers are always made available to you upon shipment.
Can I change or cancel my order?
We process and ship orders as fast as possible. Unfortunately due to our quick processing times, it is usually not possible to change or cancel an order after it has been submitted.
Please ensure that you have verified your order details prior to submission, including the billing and shipping address. Please email email@example.com or call +1 604-266-9044 (Ext 1) to inquire about order changes or cancellations.
I ordered the wrong item, what should I do?
Do you ship internationally?
Yes, we ship anywhere you want us to. Our website currently supports shipping to Canada and the United States. Please contact our order desk at firstname.lastname@example.org to inquire about international orders. We have a $300 CAD order minimum and $75 CAD shipping minimum for international orders.
Something arrived broken!
If you receive a defective or damaged product please send photos of the damage or defection along with your contact information to email@example.com we can help you.
We are constantly in communication with our trusted manufacturers to ensure each of our products are made safe and of high quality. Every product we offer undergoes multiple quality control inspections and tests. But that does not always mean every item will always be perfect. When we receive feedback that a product is broken or defective it allows us to review the situation and see where we can make improvements.
Do you accept returns?
Customers have 30 days to return or exchange an item. To return an item, please start by contacting our customer service team at firstname.lastname@example.org. Please include your order number as well as the reason for your return in your email. From there, we will be able to walk you through the process. Please note that all clearance, sale or discontinued items are final sale.