Wholesale Shipping & Returns
What are your shipping rates?
We work with a variety of shipping partners to negotiate low shipping rates and fast shipping times for our wholesale customers. Shipping rates will depend on the size and destination of the order. The shipping rates you see during checkout are estimates and will be different than your final invoice. Customers can always track their shipment by following the tracking number on the invoice sent out at time of shipment.
What are your payment methods?
Wholesale accounts are set up as either prepaid with credit cards (Visa or Mastercard) or net term payments by cheque or EFT. If you are a prepaid account, when you checkout, you will pre authorize a payment that will later have the final amount captured when invoiced. If you have any payment questions or would like to apply for credit terms, please connect with our Customer Service Team at sales@nativenorthwest.com.
How long will it take to receive my order?
We strive to process and ship orders within 1-2 business days. The final transit time will depend on the final destination. We ship Canadian orders from Vancouver, BC and US orders from Blaine, WA. It typically takes 1-2 business days for delivery near Vancouver, BC and Blaine, WA and up to 7-10 business days for Eastern provinces and states. Customers can always track their shipment by following the tracking number on the invoice sent out at time of shipment.
Can I change or cancel my order?
We process and ship orders as fast as possible. Unfortunately due to our quick processing times, it is usually not possible to change or cancel an order after it has been submitted.
Please ensure that you have verified your order details prior to submission, including the billing and shipping address. Please email sales@nativenorthwest.com or call 604-266-9044 to inquire about order changes or cancellations.
I ordered the wrong item, what should I do?
Please contact us sales@nativenorthwest.com or call 604-266-904 as soon as possible to inquire about order changes or cancellations.
Do you ship internationally?
Yes, we ship anywhere you want us to. Our website currently supports shipping to Canada and the United States. Please contact our order desk at sales@nativenorthwest.com to inquire about international orders. We have a $500 CAD order minimum for international wholesale orders.
For all international orders the customer is responsible for import fees. Native Northwest is not responsible for any duties, taxes, or additional charges that may be charged by customs for any international deliveries.
Something arrived broken?
If you receive a defective or damaged product please send photos of the damage or defection along with your contact information to credits@nativenorthwest.com so we can help you.
We are constantly in communication with our trusted manufacturers to ensure each of our products are made safe and of high quality. Every product we offer undergoes multiple quality control inspections and tests. But that does not always mean every item will always be perfect. When we receive feedback that a product is broken or defective it allows us to review the situation and see where we can make improvements.
Do you accept returns?
Customers have 30 days to return or exchange an item. To return an item, please start by contacting our customer service team at credits@nativenorthwest.com and include your order number as well as the reason for your return. From there, we will be able to walk you through our credits and return process. Please note that all clearance items are final sale.
Please note that the customer is responsible for shipping costs associated with returning or exchanging an item. Items must be returned in their original condition, with all packaging intact and without price stickers. Once we have received the item and verified its condition, a refund will be applied to the customer’s credit card or as a credit memo for net term orders. In the case of exchanges, items will be shipped upon receipt and verification of the returned items.
If you are returning items over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
When will I receive my credit?
We always do our best to issue credits in a timely manner, please allow for upto two weeks for the credit to be processed.